The lounge was far too busy with unhelpful staff that clearly didn't want to be there. The food vanished as soon as it came out and then there was a long wait for it to be replenished again. The coke machine had broken, the larger pumps had broken, there was only one choice of cold white wine. I accept that we were probably in there at the busiest time, but it should be staffed to reflect that. Its an expensive lounge where children are the same cost as adults and i felt completely ripped off. I hope i don't travel from T5 again so i wont have to think about using this lounge again.