After finding our way to the lounge we were momentarily alarmed as the receptionist could not read the booking properly, mistaking the day I actually made the booking (15th) rather than the day I had actually booked entrance for (18th). No apology was proffered for this error but he grudgingly let us in after I showed him the confirmation and showed him how to read it. Once inside things did not improve, the lounge is very small and seating at a premium. Not helped by two large tables having reserved notices put on them even though for the 90 minutes we were there, no actually sat at these tables. I did ask a member of staff how we could rserve a table but she either didn't understand or didn't care as she just looked at me and said "They're booked". Well yes, I kind of grasped that but still am none the wiser. Food choice is poor, we madecdo with crisps and biscuits., Unbelievably, lounge does not even have its own toilets, you have to go back out into the main terminal! The whole place is a comp!ete rip-off. I will certainly not be booking again.