I booked the suite for 4 people and it was the general consensus of opinion from all of us that we were underwhelmed by everything. We were greeted by a clearly unhappy receptionist. The bar staff weren't much better. The only hot food was one kind of soup and no sandwiches. There were crisps and snacks if that's what you like and I personally don't. The carpet in places was taped up, the room itself was tired and unwelcoming. I personally have used lounges in all the major uk airports and although not the worst, not far of the worst. I won't book your lounge again unless there are dramatic improvements .