I was disappointed with the courtesy extended by the manager at the time, Carlos. I had a reservation from 4-7pm and when I arrived , with a one year old, he was very rude and blunt with me (eg. there is limited space, make sure you leave on time etc.) I decided to extend my stay and purchase another reservation from 7 - 10pm. I went to the front desk around 615pm to do so. He made me wait (in a rude, blunt manner) till 7pm purchase this (he was very rigid, I had a one year old with me and I didn't want to keep waking her up to go to the front desk). When I did purchase the extra stay he failed to inform me that the rest pods are closed after 8:30pm. Then he started badgering me to leave starting 8pm. This was a waste of my money, and I felt that I was treated poorly. Also, it would be good to have some a clear, number/reservation system for the rest pods that is facilitated though the front desk. Expecting passengers to keep monitoring the pods and jump in as soon as another passenger leaves is primitive and unorganized.