There were too many people in the lounge when we arrived, so it took a while to get in, then once we were in we had to wait to get a table. (It is probably worth limiting the number of bookings) The member if staff at the door wasn't very well trained, and when I presented the passbook page on my phone to get us scanned in, he asked for the booking confirmation email- which defeats the object of having a passbook option. As it was so busy, the food kept disappearing, so each time I went up to get some it had run out of the things I wanted! The food was distinctly average. I won't be going in this lounge again, as the price did not warrant what we got. I have paid to go in several lounges before and this had the poorest selection and quality of food, and there was only once glass of prossecco included in the price. Overall we were disappointed with the experience.