I don't like to give the rating poor however this is due to the fact that we were given complimentary passes x2 due to unacceptable service the last time we used lounge and the poor rating is because nothing changed from that time. We also paid for two as there were four of us travelling. On arrival sign said full however no one came out as we queued and the place was empty when we went in. No clean wine glasses girl wanted to put in half pint glass ... nothing stocked up had to ask for various bits n bobs tables full of dirty glasses ...after 2pm there is only soup available.. Who wants to eat soup when trying to relax pre flight? We ended up leaving after a few drinks to sit upstairs so was a waste of money for those two passes. And no we not the whinging type but pretend it's all tickety boo and things don't change. When the lounge used to be upstairs it was fab.. Good atmosphere clean, plenty of choice, we definitely won't be using this lounge again. I'd rather spend the extra money upstairs.