We were made to queue for nearly 10 mins at the check in desk. Once checked in, there were no cups, glasses, plates or cutlery. I had to que for another 5 mins at the check in desk to ask if we could have a glass for some fruit juice and was told they were very busy and I'd have to wait. I had at this point been in the lounge for over 35 mins. I left the lounge and bought refreshments from other outlets within the airport. On my return my wife had managed to get a glass but we shared it as all others had been quickly taken by the other unhappy people around us. Overall rather than the relaxing start to our journey advertised it was unnecessarily confrontational and very poorly catered for basic undemanding needs. The concept is good but the application was very disappointing.