We used the lounge on 8th June. We arrived just before 4am as our flight was due to depart at 6.40 am so we weren't actually going to get our full entitlement of 3 hours but we still prefer to use the lounges. However when it got to 4am the member of staff then proceeded to what looked like trying to log into her computer. There was obviously an issue because she kept trying but still hadn't opened the doors. There was now becoming a bit of a queue. It was just after 4.05 when the doors where eventually opened and the lady and her colleague eventually made the decision to manually record customer details as there was an issue with the systems. I found a table and my husband went to the bar to ask for drinks. Again there was well over a 5 minute wait whilst someone came out of the back to serve what was now becoming a queue. This is not the 1st time that we have encountered these issues at this lounge. In every job that I have worked in I am expected to be logged on and at my work station ready to serve customers at my shift start time not wait until shift start time to log on. Very disappointed once again.