I will send a formal email later however the following was our experience. (1) Slow check into lounge and no control of people from the Aspire Lounge using the Aspire Plus Lounge (we paid extra for this) (2) The lounge was dirty with the carpet having food debris under tables, obviously your cleaners not checked on their work. (3) No staff at the bar counter and no hot rolls (beacon) in the hot press all the time we were in the lounge (4) Waited for service, had to go into Aspire lounge to take rolls as ours in Aspire Plus had not been made (5) We were not the only people complaining so you will get more (6) Never saw a newspaper delivered to the lounge (7) Not a good experience, and certainly not value for money charged which in future will obviously effect the decision to use the facility for either business travel or our holiday travel.