Ordered two plates of Mushroom Ravioli which took far too long to be served. Very nice when it did arrive. Choice of hot food in hot cabinet was virtually non existent during my time in lounge (between 1300 and 1600 hrs on 11 June). Did not get replenished. Poor choice of bottle lager. Only Peroni or Tiger . Should be more choice. My wife asked the assistant if there was any Pinot Grigio in fridge to which he simply replied "it should be there". He made no effort to assist with locating bottle. No newspapers were available to read. On arrival had to queue up for 10 minutes while staff dealt with people who were turning up without a booking. Having booked I do not expect to wait in a queue behind others who can't be bothered to make prior arrangements. Overall I would state that it was not worth the money paid for and I don't anticipate using this lounge again unless there are significant improvements. It appeared to me that the other lounge was extremely busy and was taking the service away from the Aspire Plus lounge.