First time user. Had to wait ages for bowls for the soup. When they arrived there was no butter for the rolls. I asked for butter and got the reply "we have run out and are waiting for a delivery". Butter turned up 10 minutes later. Soup was ok. The lounge was fairly crowded and tables were not cleared away quick enough so people were piling plates and clearing etc to the end of the table they wanted to sit at. Nibbles was ok and plenty to drink although selection of beer/lager extremely poor and cheap. Ok if you are a spirits person. person at reception was ok but other staff just seemed uninterested and miserable. Overall- not impressed and will not use again - disappointing really.