Used the lounge a number of times but this time was very disappointed, dirty dishes everywhere, waiting fir drinks, waiting for food, dried out bread buns ..... Very disappointing is all I can say. I am not sure why things were so bad, yes the lounge was busy / full but that shouldn't detract away from clean areas, etc I asked if the guy clearing tables could get us some crackers to go with the cheese, he said he needed to clear the tables first, I thought ok!!! Ten minutes later he was serving behind the bar, went for a drink there was no half pint glasses I had bought the two executive lounge passes as a birthday gift for my friend, telling her how hood it was ( or had always been in the past) all in all not sure if it was a staffing problem or something else, however the experience was one of the worst I have ever had for which I am sorry to say. I am off to Florida in August with my family and it's certainly stopped me booking for the six adults and three children. ????