Booked here on the strength of good experience in the Newcastle lounge. We were very disappointed. It was crowded despite us having booked we were assured a table was reserved but no evidence of this. We had just come off a 6.5 hour flight and needed a comfortable seat and a charging point. Not a big ask. What we were offered was a cafe style table with hard seats and no electrical points. When i complained we were led to an area seating 6 which was already occupied and told we should share it as this was the reserved seating. There were no toilets in the lounge you have to go out into the terminal. The food was ok but not very hot. All in all this was a waste of money and we would neither use it again or recommend it.