Me, my wife and two friends arrived at Newcastle Aspire Plus lounge on 14th June. We had booked this facility several weeks before. On arrival we were told by the receptionist that there was no record of our booking. Fortunately we had taken a print of our booking arrangements which we gave to the receptionist only for her to tell us that she would not let us into the Aspire Plus lounge unless we could prove how much we had paid. We drew her attention to the amount involved which was shown on the form we had taken and only then (and somewhat grudgingly) did she let us into the lounge. The lounge room was cold and lacked any atmosphere. There was no soup - not that it had just run out - there was no soup on offer at all. I ordered an omelette which was no doubt fresh when it was cooked but this may have been some time ago (weeks?). It was tasteless and had possibly been frozen. Overall this is lounge is very poor value for the money and we all found the process we had to endure at the point of reception to be quite embarrassing. I doubt whether we will use this lounge again.