Visited the lounge on 2nd July and despite pre-booking, there were no seats available, although several areas were 'roped' off and marked as 'reserved'. I was disappointed that the bar was not self service and I had to wait several minutes for bar service. I asked for a gin and tonic and was initially offered a small glass, when I asked for a long drink the bar man said I had to go and get a tall glass from the orange juice stand and bring it back, he then informed me that he couldn't give me double - which I had not requested, I just wanted topping up in a tall glass with tonic. I was made to feel slightly ashamed for asking for a drink. The whole set up is not a pleasant experience - the seating is awful and very hot with the morning sun shining through. The food area is tiny and the choice was very limited. Overall, a disappointing experience and in my opinion not very good value for money. I have been to lounges all over the world, including some that have had bad reviews, but I can honestly say that this was the worst for me. I shall not be visiting again, nor recommending it to any of my friends.