The carpet was dirty, the seats were poor, the "greeting" at the door was perfunctory at best, when we asked if we could sit at a table we were treated as if we were an annoyance, and after the person checked, we were told the table was reserved, even though no-one sat at it all the time we were there. The food and drinks on offer were of poor standard and quantity - for instance, they ran out of at least three snack items (pretzels etc.) and these were not replaced whilst we were there. Finally, one of the occupants sat next to us decided it was OK to try vaping ! All in all, you can rest assured that we will NEVER use this lounge again, it was a complete let-down and increased our stress levels rather than helping us relax.