We're professional travellers for 20+ years with mainly business class travel. This was with children so flying BA premecon and needed a lounge. We had been to Thorpe Park before arriving at LHR so hot and sweaty and wanted to freshen up and relax before 12 hour flight to HK. Check in was slow despite booking ahead online. I had the receipt on my phone but it wasn't enough. Only one person on reception with queue of five. Took 10+ minutes to get in. There was uncertainty over whether a table was available for us and we had to wait for that despite booking online. In the end we just took one that said reserved and waited to be hassled but we were left alone. We all needed showers (which is why why booked the lounge) yet none were available until after departure. So you should manage that better. We really wanted to clean up. Disappointing. Food was ok but send someone over to Cathay Pacific to see what the competition is serving. Drinks were ok but no doubles. Again, check out Cathay. Decor pleasant and not too cramped. Bar staff really friendly. Suggest you install power points or USB charging at ALL tables. Travellers need to recharge laptops and phones. Shouldn't come as a surprise. £120 for three hours.... Verdict: not baaaad....but with a little polish could be great. Call me if you want a more detailed review. Happy to help out. Thank you for having us.