Following our recent complimentary visit after having a poor visit last time we feel that it would be only right to bring a couple of points to your attention,on arriving I was told to take off my designer baseball cap,I didn't have a problem with that as I was otherwise smartly dressed,what I did have a problem with was a gentleman with a football shirt on,two girls with camouflage jump suits on and small children shouting,screaming and running around,this is supposed to be a lounge to relax in and fellow passengers would feel the same as I. To allow children in makes it just like the airport terminal ,people pay extra to escape this and relax where adults only can go and relax in a quite environment. Another point that I would like to say is the lack of food,sandwiches on a rota system not replaced when they run out. Also being told that they had run out of draught lager!!!!!!! And was told that it was not being replaced till the day after,astonishing that an airport the size of Manchester and they couldn't source/change a barrel of lager???????? Watching new passengers enter and find that there were no sandwiches and no draught lager only added to the confusion. Thank you yours probably not going to return Duncan Graham