On the day we visited it was standing room only very busy not what we are use to we always looked forward to a quite relaxing start to our airport experience. However this time a lot of children running around the mass of people sandwiches and drinks were snatched up as they arrived by the crowd. This was not the best experience we have had of paying the extra for something which has always been a little bit special. We don't expect exclusive treatment and understand it is a business however you must appreciate from a customers point of view it was not value for money on this occasion .