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Tessa
Very unhappy with the service offered, extreme waste of money. I received an email with a barcode to present at the desk, when we arrived Mario told us they had no method of scanning it. What is the point? I hadn't printed out a paper copy as the email said use code and found it impossible to get Internet connection to show the staff. Instead of allowing me to go inside to have a drink and access my email they made me wait at the desk for 15 mins until I got connected. So embarrassing, why they couldn't just check my booking is beyond me. Also Mario was most annoyed we were 1 1/2 hours past the time I choose....our flight was delayed!!!! Hardly my fault. So when they finally allowed me in the delay and hold up at the desk only gave us 30 mins as there was no info on booking saying if you leave from B it takes a long time to get to the gates. Also the mini pies were inedible, empty shells. Not good at all!
9 years ago
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Executive Lounges has a 3.9 average rating from 28,090 reviews