We had to endure a massive queue in the check in/bag drop to get our cases weighed and given in whilst a member of staff on the premier desk clearly had nothing to do and was seen yawning on more than one occasion. When I asked her if she could help she refused saying she could only if we were at the front of the queue - which we accept but she could easily have taken those from the front of the queue to process so that the queue would have diminished faster. Hence our time to enjoy the lounge was marred from the lack of time we had there. On arrival at the lounge the attendant seemed to have no knowledge of my booking even though I had the booking reference number with me. There was also no record of the bottle of prosecco I had also ordered. The manager agreed to honour my word and went about getting it for us. We had explained that we were in a hurry but the bottle took ages to materialise and then she wanted to rewash our glasses as they were marked. We were happy to have them as they were as time was marching on. I was a little disappointed at the lack of choice of food on offer - what was there we enjoyed and was very tasty. Wanting to make the most of our time at the lounge, to our embarrassment we were the last to get on the plane.