Whilst the concept is good, it was disappointing that when we arrived at the lounge at approx 1530 hrs, (after a 24 hour flight from Australia and prepayment & pre-booking), there were hardly any seats available. A lot more people entered while we were there who also encountered seating problems with families being separated. It was confusing & quite bizarre that you could serve beer & spirits but could not serve champagne until 1800 hrs. It was also quite odd for a lounge who charge for their facilities, the shower was extra, the spa was closed and you had to leave the lounge to use the airport toilet. We would not use your facility again as I don't believe it is value for money and it certainly is not a relaxing atmosphere.