On arrival we were met by two staff who treated us very poorly, we were travelling as part of a group of 7 but we each booked our lounge experience individually. The staff told us that we should not be allowed access because we were travelling as a large group, all this was said infront of other lounge customers, never in my life have I been so embarrassed!! Please look in to this at your earliest opportunity and rest assure I will not be using or recommending this service until I receive an explanation and apologies for each of the travellers
8 years ago
Executive Lounges has a
3.9
average rating
from
28,089
reviews
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