On arrival we all thought the lady at the desk was clearly in a bad mood and not very welcoming, we walked in and looked round for a place to sit, we noticed a lot of the chairs were stained and grubby, we finally sat in the quite area and went to get something to eat and drink, I went for wine and didn't like any of the bottles offered there was no sandwiches out so we had cheese and biscuits which disappeared straight away as it was busy, I asked about the sandwiches and told they would be out shortly which took another 45 mins to arrive, the bread cakes where nearly white and tasted horrible not at all up to lounge standard, I asked a member of stall if there would be any more cheese and biscuits instead and three members of staff were not happy with the request, I felt that all your staff were not happy with their jobs, your standard overall has gone down since my last visit which was better food and drink and cleaner,