Compared to other lounges this is a very poor product ,having to use toilets which general public have accesse to outside of the lounge , sullen staff quoting rules ,tables not cleared when customers have left, also insufficient seating , this lounge is what is known as a typical southern product ,minimum outlay to maximise profit, as for winning a bottle of wine if its anything like the lounge you operate it would probabley be undrinkable.May i suggest you use your own eyes to find out what the problems are ,or get a proper business plan by some person who knows how to run a business.