You no longer have an executive lounge at Faro yet it was on your website the day I came home. I am disabled and did not have the money to pay an additional £90 for the new lounge at Faro. I had no choice but to sit on a plastic chair, in a very hot and very crowded airport for almost two hours. I was in absolute agony and in tears by the time I boarded my flight. I rang you the next day and was given a refund. The woman I spoke with had no idea you don't even have any facilities. I was not offered any other form of compensation for the horrendous experience I had to endure and your errors.