The service was appalling, well non existent! The two staff members spent most of their time in the back gossiping. The system/procedure was not explained on arrival and I had to muddle my way through it. There was a client waiting a long time to be served whilst the staff could be seen chatting away in the back. Eventually a member of staff came out of the back and said "you should have knocked" This was the first holiday abroad with my daughter, since the untimely death of her mother. Booking the "executive lounge" was supposed to be a special experience and it turned out to be no more than a shambles. I found the whole experience very stressful and made to feel like the staff are there for their own entertainment. If this is a true representation of your company and the service you offer, I suppose these comments will be ignored like the majority of the clients that were in the lounge that morning.