The lounge was disappointing from start to finish. It was extremely over crowded, lacked standard facilities expected within an executive lounge e.g toilets are located outside the lounge, food was of a low standard and very limited. After fighting the queues to get the food, then had to wait for 25 minutes for cutlery. Seating is cramped and does not allow for personal space or room for luggage. There was nothing about executive about the Lounge at Terminal 5, the Lounge at Terminal 3 is by far better and I would be very unlikely to recommend or to use this Lounge again.