Paul GabelloneSep 21, 16:42 BSTHello.NCL-626842-UKThat is the booking reference from our booking. We arrivdtold please wait so we can check if we have space. We have been busy due to flight delays. A table was finally found and cleaned to accommodate our party of six.We were hungry but to our dismay the food that was offer only offered scraps. The biscuit jar was empty no cheeses available crackers only a handful and the rolls that were there totalled 3. The soup urn was full but no dishes.I decided to ask for refills of supplies but due to the lounge being at capacity your hard working staff were cleaning tables and floors. I waited. Unfortunately I waited a while. I went to the bar. I ordered a Guinness from a can. I was told no glasses. Drink it from the can please or I you can go look for a small glass or cup down their. I was one of a party of six in my family and we were looking forward to relaxing before travel and having a bite to eat and a drink.This did not happen.Your dishwasher was broken on the 15th coupled with the delayed flights and the capacity being full left us in the position of arriving at the wrong time.We had ate some crisps until the supplies were replenished which I am unhappy to inform never happened.The staff did work hard to try and offer some refreshments but I find it fell well below par for an aspire lounge and after spending over 100 pound for 4 Adults and and two children would like a refund due to the lack of facilities and the refreshments on offer that day.We actually had to eat on our flight as we were still very hungry as crisps a few biscuits and some soup was not what we were expecting from our possible 3 hour stay within the aspire lounge Newcastle.I asked for this email from the staff although the young girl who gave me it was working tirelessly due to being so busy.ThanksPaul gabellonePaul GabelloneSep 21, 16:42 BSTHello.NCL-626842-UKThat is the booking reference from our booking. We arrived at the lounge around 215pm to be told please wait so we can check if we have space. We have been busy due to flight delays. A table was finally found and cleaned to accommodate our party of six.We were hungry but to our dismay the food that was offer only offered scraps. The biscuit jar was empty no cheeses available crackers only a handful and the rolls that were there totalled 3. The soup urn was full but no dishes.I decided to ask for refills of supplies but due to the lounge being at capacity your hard working staff were cleaning tables and floors. I waited. Unfortunately I waited a while. I went to the bar. I ordered a Guinness from a can. I was told no glasses. Drink it from the can please or I you can go look for a small glass or cup down their. I was one of a party of six in my family and we were looking forward to relaxing before travel and having a bite to eat and a drink.This did not happen.Your dishwasher was broken on the 15th coupled with the delayed flights and the capacity being full left us in the position of arriving at the wrong time.We had ate some crisps until the supplies were replenished which I am unhappy to inform never happened.The staff did work hard to try and offer some refreshments but I find it fell well below par for an aspire lounge and after spending over 100 pound for 4 Adults and and two children would like a refund due to the lack of facilities and the refreshments on offer that day.We actually had to eat on our flight as we were still very hungry as crisps a few biscuits and some soup was not what we were expecting from our possible 3 hour stay within the aspire lounge Newcastle.I asked for this email from the staff although the young girl who gave me it was working tirelessly due to being so busy.ThanksPaul gabellone