Although I had booked via the web I was told at the door "There is a 20 minute wait'. When I handed over the receipts, the very offhand receptionist looked up on his computer and then ignored me. After a short wait he looked up and said - very brusquely - "Well go in then". I realized that booking into this expensive lounge does not get one into comfort. The lounge was so full I managed only to get an uncomfortable chair at a small table that was covered in other peoples food containers and trash. The area to collect food is a narrow little passage that was always congested and difficult to negotiate. The staff was - not rude - but not pleasant nor friendly. I will NOT go to this lounge again. The experience was not worth the money expended.