On arrival at the lounge there was very limited seating available. None which had a power pint for charging my computer for business use. WiFi in the lounge was non existent either on my phone or ipad. Other guests were having the same issue. No sandwiches were available upon arrival at the lounge only watery mushroom soup Luke warm. Staff were friendly but looked as though they were very short staffed and stressed. Fridges to obtain milk from had handles missing and were hard to open. I ended up leaving the lounge to use the wifi within the airport departure lounge as it had a better signal. All in all a very poor experience I will not be repeating. Having only booked an airport lounge in Manchester once before I was appalled at what you got for the price. Newcastle you have a lot to live up to to beat Manchester. Very Poor.