Me and my husband were going on our honeymoon and decided to treat ourselves to your lounge at Manchester Airport terminal 2 on our way to Cape Verde. The lounge was meant to open at 04.00am but didn't open till 04.15am I surprised my husband with a bottle of presecco which when serviced the staffs attitude was disgusting and the ice bucket and glasses were basically thrown at us!! As my husband went the bar to ask for another drink he was left standing with other customers for over 10 mins. Another customer actually went round the front to seek a member of staff. The attitude of the staff members were appalling and we felt as though we were being judged for having a drink at that time of the morning, at fact that we were celebrating. This was not a very good start to our honeymoon and put us both in a very unpleasant and saddened mood. If your staff can't handle the early starts then we should not be the brunt of their moods as this is a customer based organisation.
8 years ago
Executive Lounges has a
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