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Dawn
We checked in to the lounge at 11.35am, it appeared to be close to full capacity. Tables were dirty and used glasses/plates hadn't been cleared away. We cleared a spot ourselves, with a member of staff close by, watching on. I had to ask for our table to be wiped over. Sandwiches were not available until 12.25pm (over a 30 min wait), a very small wooden tray box came out containing the smallest muffins I have ever seen ... which went within seconds, we had to wait a further 10 minutes for another small wooden tray box to come out from the back. One person was operating the bar area, resulting in long queues. The lounge itself was a nice, bright, modern area, the service on the other hand was very poor. We paid £25 per head for this 'expected' privilege. Due to the delay in service and poor quality we did not achieve value for money. It was not the relaxing pre-flight time that we anticipated it would be. I would not recommend nor would I return to the Aspire branded lounges. Poor service, poor quality and a total waste of money.
8 years ago
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Executive Lounges has a 3.9 average rating from 28,090 reviews