We arrived at the airport at 5.20 am after being up all night with no sleep. We were refused admittance to the lounge even though I told the lady it was pre booked. She was not interested in helping at all and was very brusque to the point of rudeness. The lady at the desk could not have cared about the fact that we had problems and that my disabled husband was in need of quiet and rest. We were just told we could not go in. The young man who was pushing the wheelchair tried to persuade her to look for us on the list but she refused. We would not bother to pre book again although we visit Kenya often as we have built a school in Kikambala Mombasa and fly regularily with KA.