I recently visited swissport lounge at manchester airport terminal 2 on the 1st October at 7am. As the first point of contact for the holiday it was very disappointing, we purchased this to make our first part of our holiday special. The women who greated us on the front desk was VERY rude, we stood for around 10 minutes trying to retrieve our booking email. We observed her during our stay in the lounge treating other older customers differently, not asking them to show their email only asking for their name to check them off the list whereas they asked us to pull up an email. When asking her some other simple such as where the toilets were we were spoken to very rudely once again. This made our holiday off to a very bad start we regret ever booking this lounge I would not book again and would not recommend to others.