I have been to many airport lounges, but this was the second most disappointing. The first most disappointing was full with a two-hour waiting list. At T5, the lounge basically consists of a corridor with background noise from moaning machinery - sounds like baggage belts or something. The lounge was crowded, the food uninspired and most only adequate in quality. The wine was served with some reluctance (should be self-service) and the furniture was not comfortable. All in all a poor experience for the £30 I had paid to reserve myself a place. Definitely no better than waiting in the terminal main concourse.