I purchased this lounge access as a gift for my sister who was stopping in KL during a 27 hour trip from London to Melbourne. She had a layover of 3 hours so I organised this to allow her to have some food, a shower and relax before the second-leg of her trip. Sadly on arriving at the lounge she had to wait in line for just over 30 minutes just to get in! When she got into the lounge it was busy and she only just able to have something quick to eat before she had to turn around and leave again - total waste of time and money! Feedback - make getting into your lounge quicker and easier!