Arrived after a horrendous experience through security to find the servery area wiped out with no food left. Whilst I apprecaite you cannot control human nature, there should have been some attempt to assure the customer faced with nothing to eat that the staff were attempting to replenish - so £100 for 4 incl. one 14 yr old for one bowl of soup, one coke and three alcoholic drinks is excessive and the rates I would expect from 5*, not the mediocre experience we had. To add insult to unjury the staff on the desk cant even lift their heads to say goodbye when you depart the lounge, they are disinterersted and too busy talking to each other to even notice 4 people leaving. So disapponted and the only benefit experienced was the smoking deck my husband was able to use, so expensive smoke in my opinion; sadly!