On arrival at the airport, we had ordered assistance for my partner as he is dying from cancer. we were told to "sit there and wait, someone will be with you when they can." due to the lack of communication and organization of the Emirates staff, we were not given enough time to even visit the lounge. after such a lovely time in Dubai, saying a final goodbye to my partners daughter, it was ruined at the airport by the staff. we spent our last bit of money on the lounge as we wanted to finish off our holiday in comfort. sadly this was not the case, and money wasted.