First visit and although quite impressed in general a particular staff member needs some customer service guidance. The young staff members were very polite and attentive; however the older lady with the glasses and short hair was abrupt to the point of rudeness. When having to ask for something behind the bar she could not have been less accommodating. I also noticed later that she staffed the reception desk. As the first impression that anyone would get of the lounge perhaps not the wisest place for this lady as a forward public facing job is clearly not where she wants to be. Not enough to put me off coming back but a far from 'executive' experience.