As a loyalty card holder I was disappointed to be told on arrival at T5 that my card would not be stamped here, only T2, T3 and T4 customers can get there card stamped. On entering the lounge, we were a group of 5, I found it to be busy with not many seats available and also that at least 2 customers deemed it ok to 'sleep' stretched out on sofas making the lounge capacity lower. In comparison to the Aspire lounges at Bristol airport which is my local airport this lounge was very narrow making movement with food and drinks difficult. I was not happy and would not use this particular lounge again.