Really poor experience. Booked from 5.30pm on Dec 25th for 3 hours ahead of a 2 day journey to new Zealand. Was looking forward to the relaxation but on arrival just before 6 we were told that the lounge was closing and we were to leave. Apparently some glitch in the system allowed us to book and for our payment to be immediately taken. We were not advised before we arrived and also had to claim the refund. It was not done automatically. Completely understanding of the need for the lounge to close early but it was totally unacceptable for the booking to be accepted when it was known the lounge would be closed