We arrived to be greeted by a packed lounge that had been utterly decimated by the hordes of people heading to a football match. There was nowhere to sit, no food left (apart from some apples), no mugs or glasses for drinks and because it was utterly rammed in there myself, my mother and my baby daughter sat outside instead. So I paid for nothing essentially. It is pointless operating a lounge if you are unable to manage the number of people entering. Especially with a lounge that small, i mean it probably has the capacity for no more than 40 people at a time. If it is full DONT LET PEOPLE BOOK IT. Poor poor poor!