A nice respite from the beating that is Heathrow Intl Airport. We were happy to find relief in this lounge vice slogging it out in one the worlds worst airports...UK's Heathrow. We checked in early, and found the process to be a bit of trouble to the attendant/greeter. We expected to pay more but the lack of empathy was obvious. The lie-down sleep areas were a welcome sight but there were no sanitary wipes to be found and we never observed any cleaning of the empty loungers in between uses. The coffee/espresso machine was our most used convenience and the flavour was quit good. The assembled food items were just ok, and not much more then pre-cooked items warmed up in a provisional service area. We would return as customer as an option to sitting in the Bazaar that is the public seating area....Most likely we will venture elsewhere as this was a most mediocre lounge.