On arrival, I was told there was a 45 minute wait to gain access. I told the receptionist that I had paid for 3 hours and he aniseed me that because I hasn't turned up at exactly 3 hrs prior to my flight time them I wasn't guaranteed entry. He ended up relecting and I was able to get in. Once in, there were seats. The breakfast choices were poor quality and no cutlery (had to use plastic). There was no feeling of it being an 'executive' experience. The choice of drinks was limited and the diet soda was out of action. One of the plug sockets would not charge my phone and I had to move. Overall, very disappointing.