The lounge was an oasis of quite calm after the usual battle to get through check-in and security. Unfortunately we had been separated with our travelling companions and they had been diverted to The Escape lounge. Our request to join them or them join us fell on totally unsympathetic ears. Additionally our flight was shown to be running late with no further information and the reception staff made no offer or attempt to help get the latest news. Instead we were reminded of the three-hour maximum stay time which added to our discomfort. Also: there no gluten-free options available. It was breakfast-time.