I have already sent an email mail to the Lounge Support team on Friday 26th May ref 53267 for which I have had no response. Staff attitude poor , lengthy queues for service at bar, no food of note 1.30pm hot food (soup) empty tureen empty sandwich tray with notice served between 12 and 2pm. After asking where more coming to get response " I'm on my own you'll have to wait" and so we did until 1 small tray arrived for a very busy disgruntled crowd. Bit like 5 loess especially and 3 fishes . Will think long and hard before paying to experience this shambles again. I will await a response to my email !!