The lounge was overbooked, and there were no seats left when we arrived, despite pre-booking. Also there was no record of my booking, luckily I had printed my email confirmation and this was taken from me. The lack of seating was pointed out by a family to the host at reception and he was very unhelpful and just replied "it's busy, you will just need to share tables with other passengers". I thought this was very poor. When you are paying to access a lounge you do so with a view to it being a more relaxing experience than the general departure terminal. Are the lounges not meant to ensure the start to your holiday is a bit more luxurious?? My husband and I shared a table with another couple, and there were families having to stand up? It seemed very inappropriate that people paying for the use of the lounge could not even sit down! This was made worse because the large section reserved for Singapore Airlines passengers had one person sat in there. I was severely disappointed. I did not find the experience to be worth the price paid. We could have gone into a restaurant in the main terminal and had a table to ourselves! I thought it was disgraceful that the lounge had been overbooked to the point that people could not even have a seat. It was also very difficult to relax because if you were lucky enough to secure a seat, you then had other passengers hovering around tables waiting for you to leave. All in all a very disappointing experience.