Absolutely everything went wrong. You do not offer what you advertise. Soup of the day finished, not refilled. Hot food oven display - empty and not refilled in the two hours we were there. Hot food listed - not available when asked, the reason given 'we are so behind with everything today'. No glasses for drinks, had to ask and then treated with utter disgust by the miserable staff for having to ask. O, I forgot I was lucky that the food available was 'crisps' - yippee! There were also scones, but guess what no butter, no jam, no cream - plain scones, ideal! This is an absolute joke of a Lounge. Your service offering is awful, and you should be ashamed charging for entry into this Lounge. The worst Lounge I have ever been in.