I book the airport lounge so I can have reliable wifi in a peaceful environment so I was most upset to discover the wifi wasn't working and had been "down for a couple of days." I wasn't informed of this at time of booking nor was I informed of this on entering the lounge. I had to seek out a member of staff who before I even spoke said - "is it the wifi? Yeah we're waiting for someone to look at it, it's been down a couple of days." I complained through your online chat who advised me to email my conplaint, which I did. I have yet to get a response.
8 years ago
Executive Lounges has a
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